General Terms & Conditions of pool use for individual users
Jan 24, 2017 10:38:37 GMT
Post by Tom Booker on Jan 24, 2017 10:38:37 GMT
So that we can ensure all users enjoy St George's Community Hydrotherapy Pool, it is mandatory that everyone understands and abides by these terms and conditions.
Before entering the pool
1. All users must report to the reception desk on entering the facility.
2. A self-referral form must be completed by everyone who is using the pool before they enter.
3. A GP note or signature on your self-referral form may be required if we believe your condition puts you at potential risk using hydrotherapy (this is compulsory if you have a “high risk” condition)
4. If there is a change in your condition from the time you completed the self-referral form, you must advise us accordingly.
5. Sessions must be pre-booked, either by telephone or by booking in advance at reception.
6. Payment for your sessions must be received in advance – we cannot accept retrospective payments.
7. We are only able to accept cash payments, or cheques for larger figures. Card payments will be refused.
8. Please do not enter the pool if you have:
a. Any broken skin lesions
b. Any illness including colds and angina attacks within the preceding 48 hours
c. Any bladder or bowel instability
9. No persons under the age of 16 will be allowed to use the pool unless accompanied and supervised by a responsible guardian or adult.
In the pool and on poolside
10. Sessions last for 30 minutes in the water, and bookings are made for 1 hour, including changing times.
Do not exceed the recommended period of 30 minutes in the pool. This is for your own health and safety. Hydrotherapy is purposely for therapeutic aid, which differs from other pools. You are at potential risk of exhaustion and dizziness if you stay in for longer.
11. No more than 12 people may use the pool at any one time.
12. Pool users must provide their own towels and swimming costumes
13. Appropriate swimwear must be worn at all times when using the pool. Anyone wearing inappropriate attire will be asked to change or leave the premises.
a. Waterproof nappies are to be covered by appropriate swimwear
14. A shower must be taken prior to entering the pool, and after using the pool.
15. All equipment must be used appropriately having regard to the health and safety of you and others
16. We advise that sticks and crutches are not to be used on pool side. A walking frame is available for your use. Please let a member of staff know if you wish to use a walking frame.
Cancellations
17. We require 24 hours’ notice if you wish to cancel or change your appointment. Availability is often limited, and this gives us sufficient time to offer your appointment to someone else who needs it. Otherwise a fee will be incurred – see post on charges.
General
18. Smoking is not permitted on any part of these premises.
19. Please take all clinical waste, nappies and pads home with you. Do not try and dispose of these at the pool.
20. All accidents or incidents should be reported immediately to reception or to the lifeguard.
21. Please refrain from running, jumping, or any behaviour that causes unnecessary disruption to other service users.
22. No valuable personal effects should be brought onto the premises.
23. St George’s Community Hydrotherapy Pool does not accept liability for any loss, damage or injury on our premises. Customers enter the facility at their own risk.
24. Please respect our staff members and other service users. Abusive and intimidating behaviour will not be tolerated.
25. We reserve the right to refuse admission and users may be asked to leave if their behaviour is deemed inappropriate.
Before entering the pool
1. All users must report to the reception desk on entering the facility.
2. A self-referral form must be completed by everyone who is using the pool before they enter.
3. A GP note or signature on your self-referral form may be required if we believe your condition puts you at potential risk using hydrotherapy (this is compulsory if you have a “high risk” condition)
4. If there is a change in your condition from the time you completed the self-referral form, you must advise us accordingly.
5. Sessions must be pre-booked, either by telephone or by booking in advance at reception.
6. Payment for your sessions must be received in advance – we cannot accept retrospective payments.
7. We are only able to accept cash payments, or cheques for larger figures. Card payments will be refused.
8. Please do not enter the pool if you have:
a. Any broken skin lesions
b. Any illness including colds and angina attacks within the preceding 48 hours
c. Any bladder or bowel instability
9. No persons under the age of 16 will be allowed to use the pool unless accompanied and supervised by a responsible guardian or adult.
In the pool and on poolside
10. Sessions last for 30 minutes in the water, and bookings are made for 1 hour, including changing times.
Do not exceed the recommended period of 30 minutes in the pool. This is for your own health and safety. Hydrotherapy is purposely for therapeutic aid, which differs from other pools. You are at potential risk of exhaustion and dizziness if you stay in for longer.
11. No more than 12 people may use the pool at any one time.
12. Pool users must provide their own towels and swimming costumes
13. Appropriate swimwear must be worn at all times when using the pool. Anyone wearing inappropriate attire will be asked to change or leave the premises.
a. Waterproof nappies are to be covered by appropriate swimwear
14. A shower must be taken prior to entering the pool, and after using the pool.
15. All equipment must be used appropriately having regard to the health and safety of you and others
16. We advise that sticks and crutches are not to be used on pool side. A walking frame is available for your use. Please let a member of staff know if you wish to use a walking frame.
Cancellations
17. We require 24 hours’ notice if you wish to cancel or change your appointment. Availability is often limited, and this gives us sufficient time to offer your appointment to someone else who needs it. Otherwise a fee will be incurred – see post on charges.
General
18. Smoking is not permitted on any part of these premises.
19. Please take all clinical waste, nappies and pads home with you. Do not try and dispose of these at the pool.
20. All accidents or incidents should be reported immediately to reception or to the lifeguard.
21. Please refrain from running, jumping, or any behaviour that causes unnecessary disruption to other service users.
22. No valuable personal effects should be brought onto the premises.
23. St George’s Community Hydrotherapy Pool does not accept liability for any loss, damage or injury on our premises. Customers enter the facility at their own risk.
24. Please respect our staff members and other service users. Abusive and intimidating behaviour will not be tolerated.
25. We reserve the right to refuse admission and users may be asked to leave if their behaviour is deemed inappropriate.